Title:	MEASURING VIRTUAL KNOWLEDGE MANAGEMENT IMPACT IN FIRM’S PERFORMANCE
Author(s):	Flávio Gomes Borges Tiago , Maria Teresa Borges Tiago , João Pedro Almeida Couto
ISBN:	978-972-8924-89-8
Editors:	Sandeep Krishnamurthy
Year:	2009
Edition:	Single
Keywords:	Knowledge Management, e-Business, Performance.
Type:	Short Paper
First Page:	188
Last Page:	192
Language:	English
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Paper Abstract:	Knowledge Management (KM) is one tool that seams to gain a more relevant role, especially as managing knowledge has become increasingly important to all companies. Appropriate KM practices within organisations can be seen as one of the prerequisites to the enhancement of continuous performance improvement in the interne-based context. Thus, our aim is to develop a conceptual framework related to KM practices in a virtual context and to identify the nature of the relationship existing in those knowledge-driven elements and performance achievements. This paper aims to bridge the gap between the KM and e-business performance-related literatures by establishing a model tested in European companies using a structural equation modelling analysis. The results show that KM has a positive impact on the maximization of e-business performance and that some elements individually have a positive influence on e-business performance. The present study advances knowledge on the nature of the relative importance of different components of Internet-based KM as drivers of e-business performance and reinforces its importance as an integrated e-business tool.
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